Thursday, April 30, 2009

An officer with no manners

This is the email that I sent recently.

Dear Immigration Dept,

I am writing to complain on the conduct and behaviour of one of your staff in the Passport Unit by the name of En. Husaini.

Below is a summary of events that happened in the Immigration Dept @ Pusat Bandar Damansara around 8.00a on the 30th April 2009:
  • I was directed to see En. Husaini after I complained about the form that is being used (IM . 42B - Pin.2/93) is not clear and misleading
  • I wanted to update my daughter's picture on her passport and the instructions on the form do not say whether or not my daughter has to be present
  • En. Husaini explained to me that the procedures require my daughter to be present in order for them to do face recognition. I accepted his explanation.
  • I then complained about the form not stating clearly about the procedure and he clearly stated it was not his responsibility on what's written on the form
  • He walked away and made the following remark, "Orang lain pun boleh/reti paham", which I believe is really unprofessional and degrading coming from an officer in the public service department
  • I felt insulted and asked him what he meant by that
  • He started raising his voice and even tried to get one of the staff involved by asking her to be the witness
  • He arrogantly gave me a complaint form so I can make a complaint about him without a slightest guilt
  • Fortunately, En. Tarmizi, the HOD, was there to handle the situation
This is the worst experience that I have ever had when dealing with an officer from the PSD. What kind of behaviour or attitude is this officer showing? Where did he learn his manners when dealing with customers. And what worry me even more is the fact that the officer is so young that you wonder what will happen in 10 years time when he assumes a more senior position. 

The fact that the officer himself did not offer an apology made me to officially submit this complain through this channel.

Thank you.

Let's just wait for the reply before I proceed and send it out to the papers.

Thursday, April 16, 2009

IE 8 - Is it worth downloading?

My take on IE8
  • Loads faster than other browsers - comparable to Chrome
  • Very sluggish when many tabs are opened at the same time
  • Opening new tab is super slow
  • Interesting web slice feature (but not useful at all)
  • Supports CSS 2 very well
  • Compatible with sites developed on previous IE versions
It took me only one day to switch back from IE8 to Chrome, my favorite browser.  If you have IE 7 on your machine, do not bother downloading it.

Microsoft has a lot more work to do before it can fully convince me to use it as my default browser.


I like simple blog templates.  Like the one I'm currently using.  It loads up pretty fast and is nice on the eyes.

Life is also simple in many ways.  It is us who make life complicated.

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